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Senior Center / Services
Novi Senior Center
25075 Meadowbrook Road
Between 10 Mile & Grand River
248-347-0414
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Rachel
Zagaroli
Senior Service Manager
248-347-0414
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Senior Calendar - November 2008
NOVI SENIOR ACTIVITIES CENTER
Open MONDAY - FRIDAY, 8:00am - 4:30pm
Pick up the monthly calendar at the Senior
Activities Center (or click on the link above), as well as flyers on
upcoming events and travel opportunities.
IMPORTANT NUMBERS:
Senior Center, 248-347-0414
Transportation, 248-735-5617
Daily Congregate Meal Reservations, 248-347-0489
Homebound Meals, 888-886-8971
Hotline, 248-347-0473 (press 5)
For more
information about Senior Activities, suggestions or programming
ideas, please email
Rachel
Zagaroli or call 248-347-0414.
Transportation Services
Senior Transportation
Booklet (printer-friendly version of the below information)
NEW! You can now make
appointments anytime day or night from your computer.
Email your transportation request by clicking here.
The City of Novi’s
Senior Transportation program provides specialized transportation to
residents of Novi age 55 or over, or physically challenged
non-seniors, who cannot access a regular car or cab. The service
cannot accommodate children passengers. Vehicles are scheduled based
on the needs of each passenger using either a lift-equipped bus or
standard car.
Service Hours
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M/W/F -
8:00am - 9:00pm
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T/Th -
8:00am - 4:00pm
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Sat -
9:00am - 2:00pm
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No
transportation will be provided on legal holidays, when City
services are closed.
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Transportation
service is cancelled whenever Novi Schools close due to
snow/ice/temperature. Please watch for notification on television
or radio. Scheduled passengers will be informed as soon as
possible. Call transportation if in doubt.
Destinations
Transportation may
be provided to doctor appointments, shopping etc., and may travel up
to 10 miles outside the City of Novi for medical appointments only
(exception: Providence Hospital in Southfield). All passengers are
scheduled through the Transportation Scheduler, located in the Novi
Senior Center by calling 248-735-5617.
Passenger Responsibilities
KEEP IN MIND, WE
NEED THE FLEXIBILITY TO BE 15 MINUTES EARLY OR LATE. Schedule your
appointment with this possibility in mind.
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Passengers MUST
ALWAYS wear a seat belt.
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STATE LAW
REQUIRES all passengers to remain seated until the vehicle has
come to a complete stop and the driver has opened the door.
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Community Cab Company
Subsidized Cab Transportation
248-349-8118 / 248-926-1375
In addition to the Senior Transportation
program, the City of Novi subsidizes cab rides to
residents of Novi age 55 or over, or physically challenged
non-seniors for rides within the City of Novi. Cab rides
are provided by Community Cab Co.
SERVICE HOURS:
Cab rides are available 7 days per week.
DESTINATIONS/ FARE STRUCTURE:
Passengers pay $4 for a one-way ride within the City
limits. Passengers may travel outside the city, however,
regular cab fares will apply.
HOW TO ARRANGE TRANSPORTATION:
First contact the Novi Senior Center to obtain a cab card.
You may call 248-347-0414 or stop by the Senior Center,
25075 Meadowbrook Road (between Ten Mile and Grand River
Roads).
After you receive your cab card, call
Community Cab at 248-349-8118 or 248-926-1375 to schedule
your ride. All Cab ride cancellation must be made through
Community Cab. |
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Passengers may
not smoke in the vehicle.
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If you need
assistance from your door to the vehicle, please notify the
Transportation Scheduler when making your reservation.
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The driver is
prohibited from coming into your home or taking you into your
appointment.
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You may have an
escort/caregiver ride with you for assistance, free of charge.
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Drivers cannot
make unscheduled stops or schedule rides.
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The drivers are
only responsible for your transportation. They are not able to
provide any other services such as banking, grocery pick-ups, snow
removal, mail pick-up, garbage cans, quick household chores, etc.
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Outpatient surgery - must have a
caregiver with you to assist you if you are unable to do so on
your own.
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Unruly,
belligerent, inappropriate language, constant cancellations and
being late for scheduled pick-up time may result in removal from
the service.
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Please note,
payment is expected as you board the bus each time. Passengers
pay their fee to the driver. Drivers cannot accept tips, but you
are welcome to make a donation to the transportation program.
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Drivers may
assist with a few small packages/bags, they are not to make
numerous trips back and forth. If you have more or heavy items you
will need to have a cart. Drivers cannot bring your items
into your home.
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No children or
pets are allowed in vehicles. (Exception: If you have a service
dog with certification, we will transport you and your dog.)
Fare Structure
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 Fee is $3 per one-way ride within
the City limits OR $5 per one-way ride outside the City limits
(medical appointments only).
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Transportation
is provided to the Novi Civic Center and Senior Center location
for City of Novi events and programs at no cost. If
you come to the Senior Center or Civic Center to go to another
location, a charge of $3 each way is necessary.
Punch Cards
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 For your convenience, we offer pre-paid
punch cards. The cards are used in place of cash. We offer two
separate cards, one for within the city limits and one for outside
the city limits. The cost for within the city is $30 which allows
10 one-way rides (white card). The cost for outside the city is
$30 for six one-way rides (yellow card). You can purchase a punch
card at the Novi Senior Center or from a driver on your next
scheduled trip.
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Punch cards are non-refundable.
How to Schedule Transportation
Call 248-735-5617 between 8:00am and 4:30pm, Monday through
Friday, or you can now make appointments anytime day or night from
your computer.
Email your transportation request by clicking here.
Reservations must be made at least 2 days in advance by 4:30pm.
NOTE: Monday appointments must be made no later than 4:30pm the
Thursday prior and Tuesday appointments must be made no later than
4:30pm the Friday prior. Remember, the earlier you call for an
appointment, the better your chance of getting the time you request.
You can even schedule 1 year in advance.
- If you have a schedule of many trips per month or the same
trip on various days in the month, you may give the Transportation
Scheduler a copy of those trips. The dates will be recorded and a
ride will be provided on those days, without you having to call.
- If you are going to therapy, or other programs on a monthly
basis, it is your responsibility to let the Transportation
Scheduler know before the end of the month if you are continuing
into the next month.
- If you need to change or cancel your ride, let us know as soon
as possible.
- If the Transportation Scheduler is away from the office when
calling for a reservation, leave your name, phone number and brief
message on the recorder and your call will be returned as soon as
possible.
- If you have a need for a special vehicle and are in a
wheelchair and need the lift, let the Transportation Scheduler
know when making your reservation. You must be able to leave your
home on your own without assistance.
- Driver is prohibited from coming into your home or taking you
into your appointment. Please tell us if you will have an
escort/caregiver riding with you (escort/caregiver rides free).
When calling to make a reservation, you must give the following
information for our confidential records.
- Name, Address & Phone Number.
- Disability, if any.
- Destination with address, suite #, appointment time, doctors
name and telephone number.
- Emergency contact name & phone number.
Failure to do this may result in discontinued use of the service.
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